Accessibility Statement

At Ontra Healthcare, person-centred care starts with clear, accessible communication. We believe that everyone should be able to access our website, understand our care services, and engage with us easily, regardless of technology, ability, or impairment.

1. Compliance Standard

This website has been designed and built in accordance with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, as well as the UK NHS Accessible Information Standard (DCB1605 Accessible Information).

2. Key Accessibility Features Implemented

3. Accessible Health & Care Information

In line with our person-centred philosophy, we offer essential care information, service brochures, support agreements, and application forms in alternative accessible formats upon request, including:

• Easy Read Formats with visual pictograms for individuals with learning disabilities.
• Large Print Documents with increased font sizing and adjusted spacing.
• Audio & Spoken Guidance over telephone with our dedicated support coordinators.
• Language Translation Support for non-English speakers.

4. Customising Your Browser Experience

You can customize how you view this website using your operating system and web browser settings:

• To increase or decrease text size: Press Ctrl + + (Windows) or Cmd + + (Mac).
• To invert colors or enable dark contrast: Use your operating system’s High Contrast mode (Windows) or Invert Colors (macOS/iOS).
• Speech Output: This site is tested with popular assistive technologies including NVDA, JAWS, VoiceOver, and TalkBack.

5. Feedback & Requesting Accessible Formats

We are constantly working to improve website accessibility and welcome your feedback. If you experience difficulty accessing any part of this website or require information in an alternative format, please contact us: