Terms & Conditions

Welcome to Ontra Healthcare (ontrahealthcare.co.uk). By accessing or using this website, submitting an inquiry, referring an individual for support, or applying for employment with us, you agree to comply with and be bound by the following terms and conditions.

1. About Us

Ontra Healthcare is a professional healthcare and supported living provider registered and regulated by the Care Quality Commission (CQC Location ID: 1-11768588563), operating from 268 Bath Road, Slough, Berkshire, SL1 4DX.

2. Use of Website

You agree to use this website only for lawful purposes in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Prohibited behaviour includes:

• Attempting to gain unauthorised access to our systems, servers, or connected databases.
• Transmitting any malicious code, viruses, worms, or technically harmful material.
• Submitting fraudulent referral details or false employment applications.

3. Care Services & Referrals

Information regarding our supported living, 16+ after care, and outreach services on this website is provided for general guidance and informational purposes. Formal provision of care is subject to:

• A comprehensive initial assessment of needs by our qualified care management team.
• Establishment of a bespoke Person-Centred Support Plan and agreed Risk Assessment.
• Formal contractual agreement between Ontra Healthcare and the commissioning local authority, integrated care board (ICB), or private funding party.

4. Online Job Applications & Recruitment

When submitting an employment application or CV through our website, you confirm that all information provided is accurate, complete, and truthful. Successful applicants will undergo rigorous pre-employment vetting, including an enhanced Disclosure and Barring Service (DBS) check, verification of right to work in the UK, and professional references.

5. Intellectual Property

All content, logos, trademarks, text, graphics, designs, and downloadable materials on this website are the property of Ontra Healthcare or its licensors and are protected by UK and international intellectual property laws. You may view, download, and print pages for personal, non-commercial use only.

6. Disclaimer of Warranties & Liability

While we strive to ensure that all information on this website is accurate and current, Ontra Healthcare provides the site on an "as is" and "as available" basis without any express or implied warranties. To the extent permitted by law, Ontra Healthcare shall not be liable for any direct, indirect, incidental, or consequential loss arising from the use of, or inability to use, this website. Nothing in these terms excludes our liability for death or personal injury resulting from negligence or fraudulent misrepresentation.

7. External Links

Our website may include links to third-party websites (such as the Care Quality Commission or local authorities) for additional information. We do not endorse or assume responsibility for the content, privacy practices, or availability of external sites.

8. Governing Law & Jurisdiction

These Terms & Conditions and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

9. Amendments to Terms

Ontra Healthcare reserves the right to revise these terms at any time by updating this page. Continued use of the website following any changes constitutes your acceptance of the revised terms.